We do not offer Refunds or Exchanges for a change of mind or lost packages or delayed mail. If the unfortunate does occur and your order has arrived damaged or incorrect please contact us we can discuss a solution that works for both parties. You can use our Contact Us to get in touch with us. Please understand this as we are a small business trying to provide the best service possible. Please keep in mind if a refund is issued it will be minus the shipping fee cost.